Frequently Asked Questions (FAQs)
- How can I contact customer support?
- You can contact our customer support team by emailing us at [email address]. We strive to respond to all inquiries within [number] business days.
- What payment methods do you accept?
- We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for online payments.
- Do you offer international shipping?
- Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information on shipping destinations and rates.
- What is your return policy?
- We offer a [number]-day return policy for eligible items. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.
- How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your order on our website or the carrier’s website.
- Can I modify or cancel my order after it has been placed?
- We process orders quickly to ensure prompt delivery, so we are unable to modify or cancel orders once they have been placed. If you need to make changes to your order, please contact us immediately and we will do our best to accommodate your request.
- Do you offer gift wrapping or personalized messages?
- At this time, we do not offer gift wrapping services. However, you can add a personalized message to your order during the checkout process.
- How can I stay updated on new arrivals and promotions?
- To stay updated on new arrivals, promotions, and exclusive offers, you can sign up for our newsletter or follow us on social media. You can also visit our website regularly to see our latest collections.
- Are your products hypoallergenic?
- While we strive to offer high-quality jewelry that is suitable for most skin types, we cannot guarantee that our products are hypoallergenic. If you have specific allergies or sensitivities, please read the product descriptions carefully or contact us for more information before making a purchase.
- Do you offer wholesale or bulk ordering?
- Yes, we offer wholesale pricing for bulk orders. Please contact us at [email address] for more information on wholesale opportunities.